Privacy Policy

Effective Date: July 21, 2025

H&L Hope ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our silent auction website, hlhopesilentauction.org ("Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you interact with our Site:

a. Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address (if applicable)
• Bid history and auction activity

b. Non-Personal Information:

• Browser type and version
• Operating system
• IP address
• Date and time of access
• Pages visited and links clicked

2. How We Use Your Information

• Manage and operate our silent auction events
• Communicate with you regarding auction items, results, and receipts
• Respond to your inquiries and provide support
• Improve the functionality and user experience of our Site
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

• Trusted service providers who perform services on our behalf (e.g., payment processors, IT support)
• Event sponsors or donors, only with your explicit consent
• Legal authorities, if required by law or to protect our rights and the safety of others

4. Payment Information

All payment transactions are processed securely through a third-party payment gateway. We do not store your credit card details on our servers.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience on our Site. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the Site.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent for communications
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at contactus@hlhope.org.

9. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

H&L Hope
5501 Jfk Blvd
North Little Rock, AR 72116 United States
Email: contactus@hlhope.org